Direct Energy
- Offer Number
- #DIR_19_043
- Fixed - Billing Cycles
-
12 Billing Cycles
- Suppliers' Information & Complaints
- View All
- Rate per kWh
-
10.79¢ peak
- Cancellation Fee
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No
- Enrollment Fee
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No
- Monthly Fee
-
No
- Address:
-
910 Louisiana Street; Suite B200
Houston, TX 77002
- Phone:
- (855) 285-4427
- Web:
- Direct Energy
How does it work?
If you switch to this supplier, your utility will still deliver the electricity and your monthly bills.
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Supplier: Direct Energy
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Utility: Eversource
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Customer
Offer Page Process
1. Be prepared – have a copy of your bill handy before contacting a supplier. Suppliers might ask for your:
Account Number and/or POD ID
Service and Billing Address
Name Key
Billing Cycle
2. Ask the supplier when it will send your enrollment to the utility.
You have a statutory three-day rescission period under Connecticut law. Suppliers must wait three days before sending the enrollment to the utility, but are required to submit the enrollment to the utility within seven business days of your request to enroll.
3. Know when your contract will start.
When you start with a new supplier depends on when the supplier submits the enrollment and your upcoming meter read date. Enroll at least ten business days before your meter read date so the enrollment will become effective on your upcoming meter read date.
4. Keep a copy of your contract handy.
Know when your contract is set to expire. Most contracts contain automatic renewal provisions and may not renew at the rate you enrolled. Suppliers are required to notify you 30-60 days prior to a contract expiration to explain renewal terms. If you do not wish to renew on those terms, you must contact the supplier to cancel or negotiate a new rate, enroll with a new supplier, or contact the utility to return to standard service when your current contract expires.
Direct Energy Complaints
| 2022 | 33348 Year End Customers 14 Complaints |
| 2021 | 27778 Year End Customers 8 Complaints |
| 2020 | 33126 Year End Customers 2 Complaints |
| 2019 | 42641 Year End Customers 8 Complaints |
| 2017 | 46804 Year End Customers 21 Complaints |
| 2016 | 57747 Year End Customers 45 Complaints |
Direct Energy History
License Review
12/16/2020
By Decision dated December 16, 2020 in Docket No. 06-06-03 PURA approved Direct Energy Service's license review.
Investigation Civil Penalty and Enrollment Suspension
5/1/2019
Direct Energy Services violated numerous marketing, customer disclosure and staff training standards.
PURA assessed a civil penalty of $1.5 million, prohibited Direct from enrolling residential customers for six months and required it to maintain audio recordings of all marketing calls for one year. See, Decision dated May 1, 2019 in PURA Docket No. 13-07-17.
Investigation Refunds and Donation
8/26/2015
Direct Energy Services failed to meet customer notice requirements. PURA found that Direct issued refunds to affected customers and accepted Direct Energy's offer to donate $20,000 to Operation Fuel to resolve the matter. See, Decision dated August 26, 2015 in PURA Docket No. 06-03-06RE03.
License Granted
6/7/2006
Direct Energy Services, LLC was granted a Connecticut electric supplier license to serve business customers on June 7, 2006 under PURA Docket No. 06-03-06.
