The most frequently asked questions (FAQs) are listed below. If you don't find the answer to your inquiry in this section, please use the Contact Us form below to submit your question.
| Q: | How long will it take to receive my rebate payment? |
| A: | Rebate processing can take up to 90 days after a complete rebate form is submitted. |
| Q: | It has been more than 90 days since I submitted my rebate application and support documents - why haven’t I received my rebate? |
| A: | If your rebate submission was incomplete, additional processing time may be needed. To check the status of your rebate, please visit the Online Rebate Portal. |
| Q: | I’m having trouble submitting my rebate application through the Online Rebate Portal, what other options do I have? |
| A: | If you are experiencing trouble submitting your rebate application through the Online Rebate Portal, please contact us through one of the options below:
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| Q: | I believe I made a mistake when filling out my forms. Can I update my rebate submission? |
| A: | Yes, you can make any necessary edits to your rebate request on the Online Rebate Portal. |
| Q: | Who do I contact for assistance in claiming my rebate? |
| A: | If you have questions regarding your rebate, please contact the rebate processor at CTRebates@Resource-Innovations.com or you can contact your Energize Connecticut Sponsor: Eversource: eecustomerresolutions@eversource.com CNG, SCG, UI: uiwiseuse@tviewc.com |
| Q: | How long will it take to receive my rebate payment? |
| A: | Rebate processing can take up to 30 days. |
| Q: | It has been more than 30 days since I submitted a completed rebate form and support documents - why haven’t I received my rebate? |
| A: | If your submission was incomplete, additional processing time may be needed. To check the status of your rebate, please email: Heat Pump Rebates: CommercialHPRebates@ri-message.com |
| Q: | I’m having trouble requesting my rebate through email what other options do I have? |
| A: | If you are experiencing trouble submitting your C&I natural gas heating, and water heating rebate or your Electric HVAC and water heating rebate request by email, please mail your completed rebate form and supporting documentation to: Rebate Solution |
| Q: | I believe I made a mistake when filling out my forms, can I update my rebate submission? |
| A: | Yes. You can make any necessary edits to your submission request by emailing the corresponding emails. Heat Pump rebates: CommercialHPRebates@ri-message.com |
| Q: | Who do I contact for assistance claiming my rebate? |
| A: | If you have questions regarding your rebate, please contact the rebate processor at: CommercialHPRebates@ri-message.com. If you have additional questions or concerns and would like to contact your Energize ConnecticutSM Sponsor, use the links below: |
| Q: | Who do I contact if I have questions about my energy bill? |
| A: | Please contact your utility company. Eversource CNG SCG UI |
| Q: | Who can I contact if I am having trouble paying my energy bill? |
| A: | If you need assistance paying your energy bill please click here. |
| Q: | Who can I contact with energy efficiency related questions? |
| A: | You can contact the Connecticut statewide toll-free energy information line at 1-877-WISE USE (947-3873) to speak to an energy professional Monday – Friday, 8:00am – 4:30pm. Or, you can use the Contact Us form on this page. You will receive an email reply from an Energize Connecticut Sponsor during normal business hours, Monday - Friday. |
Q: Who can I contact if I have questions regarding my Electric Supplier?
A: For Electric Supplier related inquiries please call the Public Utilities Regulatory Authority (PURA) at 1-800-382-4586 or fill out the form below and select “Choosing an Electric Supplier”.
